I bought this toy for my 4 1/2 year old son who loves music and requested a violin from Santa for Christmas. Upon it's arrival, I was disappointed in how small it was and overall it just seemed a bit "chincy". I tried it out before wrapping it up and you do have to get the bow just right on the strings for the music to keep playing (it sort of cuts in and out). I decided it would be fun for him in spite of my impressions. He did really like it, and the smaller size was actually about right for him. The only problem was that it quit working within the first hour. We tried replacing the batteries and still nothing. I know it was played with gently so this was a big disappointment. There was no return/exchange info on the sales receipt and I have failed in getting a live person at the phone number listed. My messages left have gone totally unanswered. I fear I will have to file a claim with Amazon's A-Z guarantee department as this company (The Planet Shops) is quite lacking in their customer service. It's too bad as I think this would have been a decent toy and instead of enjoying it, we are trying to figure out how to explain that it needs to go back to the North Pole so Santa's elves can fix it. Next time I will purchase from a reputable store that I know I will be able to return or exchange without this hassle.
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